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Terms & Conditions | Privacy Policy
By engaging with Wave Wash Studio (hereinafter referred to as “the Company”), you, the Customer, agree to comply with the terms and conditions outlined below.
Please review this agreement carefully. Your use of any service provided by the Company constitutes your consent to abide by the terms and conditions herein.
Articles entrusted to the Company for cleaning or repair shall be referred to as “items” within this agreement.
This agreement pertains solely to the Company and the Customer and does not imply any relationship with third parties. By utilizing any service provided by the Company, you agree to the following terms and conditions:
1. Garment Care
While we exercise the highest level of care in handling garments, certain fabrics may be prone to discoloration or shrinkage. Such items are cleaned at the Customer’s risk. The Company bears no responsibility for any resulting damage. We strive to maintain superior standards in washing, drying, and folding services.
2. Manufacturer’s Care Guidelines
The Company does not review manufacturer care labels due to time constraints and will not be held responsible for garments labeled “hand wash only” or “dry clean only.”
3. Special Care Items
The Company disclaims liability for delicate or “special care” items requiring distinctive attention during cleaning.
4. Colour Transfer and Damage
The Company is not responsible for colour transfer or fading of garments during the cleaning process.
5. Storage and Unclaimed Items
Items left unclaimed for more than 30 days will incur a storage fee of 30% per month on the total invoice amount.
Items unclaimed after 90 days may be discarded or donated at the Company’s discretion.
6. Service Refusal
The Company reserves the right to refuse cleaning any garment that may pose risks.
7. Stain Removal
Stain removal is performed as part of the cleaning process; complete stain elimination cannot be guaranteed and is done at the Customer’s risk.
8. Loss or Damage to Personal Items
The Company is not responsible for the loss or damage of personal belongings left in garments (e.g., money, jewellery, or documents).
9. Liability and Compensation
In the event of loss or damage, the Company may, at its discretion, reimburse up to ten (10) times the service charge of the lost/damaged garment upon presentation of valid invoices.
Compensation will be provided in services only; no cash refunds will be issued.
10. Inspection Upon Delivery
Customers must inspect garments upon delivery and report any issues immediately. Claims made after acceptance will not be entertained.
11. Quality Assurance
The Company provides a seven-day warranty from the date of delivery for quality-related issues, provided the garments remain unused.
12. Communication Preferences
Customers may receive transactional and promotional updates via calls, SMS, emails, or app notifications.
13. Ornamental and Jewellery Attachments
The Company is not responsible for damage to or loss of any ornaments or jewellery attached to garments.
14. Force Majeure
The Company shall not be held liable for any loss or damage caused by circumstances beyond its control, including natural disasters, strikes, or government restrictions.
15. Fire, Burglary, and Unforeseen Circumstances
The Company is not responsible for damage or loss of garments due to fire, theft, or other unforeseen events.
16. Compensation for Delays
Some cleaning processes may require additional time. The Company does not offer refunds or deductions for delays in service.
17. Designer Wear
Pricing for designer garments is determined on a case-by-case basis, with charges communicated after examination by our specialists.
18. Payment Terms
Invoices are provided digitally or via WhatsApp notifications.
Express services are charged at double the standard rate.
Payment is due in full upon successful order delivery.
Prepaid plans are available via cash, UPI, or cheque (subject to clearance).
Taxes are applicable in addition to listed service rates.
Prepaid plan balances are non-transferable and valid only within Maharashtra.
Bounced cheques will incur a penalty of ₹500.
19. Cancellation and Refund Policy
Extra amounts paid for retail orders can be refunded upon request.
Prepaid balances are non-refundable.
Order cancellations before pickup are free of charge.
Cancellation requests must be made within two (2) hours of pickup.
Once garments enter the processing phase, orders cannot be cancelled.
20. Coupons and Discounts
Coupons are valid only through the Wave Wash Studio app.
Coupons cannot be applied after invoice generation.
Multiple coupons cannot be used together.
21. Privacy Policy
The Company does not share personal information with third parties.
Certain administrative functions may be outsourced, requiring minimal customer data for service facilitation.
22. External Links
The Company is not liable for damages resulting from third-party websites linked from Wave Wash Studio’s website.
23. Unauthorized Use of Website Content
Unauthorized distribution, reproduction, or modification of website content is strictly prohibited and subject to legal action.
24. Changes to the Agreement
The Company reserves the right to modify these terms and conditions at any time without prior notice. The latest terms will be available on the Wave Wash Studio website.
25. Dispute Resolution
All disputes shall be resolved under the jurisdiction of the High Court of Maharashtra, Pune, India.
1. Introduction
Wave Wash Studio is committed to protecting your privacy and handling your data responsibly. By using our services, you agree to the collection, use, and disclosure of your information as described in this privacy policy.
2. Information We Collect
Personal Data
Identification Information: Full name, username, or similar identifiers
Contact Information: Email address, phone number, billing, and delivery address
Payment Information: Credit/debit card details, payment history, and transaction records
Technical and Usage Data
Device Information: IP address, browser type, version, and operating system
Usage Data: Pages visited, time spent, and interactions on our platform
Location Data: May be collected to enable location-based services
Cookies
We use cookies to enhance user experience. Users may disable cookies via browser settings.
3. How We Use Your Data
Service Delivery
Fulfil orders, manage payments, and provide customer support
Maintain customer profiles, order history, and preferences
Service Improvement & Analytics
Analyse and improve service performance and digital platforms
Conduct research and development to upgrade offerings
Marketing and Promotions
Send promotional emails, offers, and service updates
Legal Compliance
Respond to legal or regulatory requirements
Prevent fraud, misuse, or breaches of terms
Enforce legal rights, including debt recovery
4. Sharing Your Data
Wave Wash Studio does not sell or lease your personal information.
Service Providers
Payment processors for secure transactions
Delivery partners for logistics coordination
IT providers for data hosting and security
Legal and Regulatory Disclosures
Shared only when required by law or to protect business interests
Business Transfers
In the event of mergers, acquisitions, or restructuring, data may be transferred to ensure service continuity
5. Data Security
We implement appropriate safeguards to protect your data. However, no system is entirely secure; absolute protection cannot be guaranteed.
6. Data Retention
We retain your data to:
Fulfil service commitments
Comply with legal obligations
Maintain records until a customer requests deletion
7. Customer Rights
Access & Correction: Request a copy of your data and correct inaccuracies
Deletion: Request deletion if no longer using our services
8. Third-Party Links
Our website may contain links to third-party sites. Wave Wash Studio is not responsible for their data practices.
9. Children’s Privacy
Our services are not intended for users under 16 years of age. Any such data found will be deleted immediately.
10. Changes to This Policy
This policy may be updated without notice. Please review periodically for any changes.
© 2025 Wave Wash Studio. All Rights Reserved.
